Complaints Procedure
Concern or a complaint
At Educate U we work closely with our prospective families, families, children, agencies, professional and have an clear channels of communication with the school to discuss with any issues as they arise. We strongly believe that open dialogue is the best and most effective way of working through difficulties, but we do also recognise that it is important to have a transparent and effective formal way of raising concerns or making a complaint. We take all complaints and concerns seriously and make every effort to resolve them quickly and efficiently. Anyone can make a complaint or raise concern about our provision or services that Educate U provides.
A ‘concern’ may be treated as
an expression of worry or doubt over an issue considered to be important for which reassurances are sought.
A complaint may be generally recognised as
an expression or statement of dissatisfaction however made, about actions taken or a lack of action’.
Parent or carers:
- If you are concerned about your child’s education, you must first talk to your child’s teacher or the school’s Parent / Carer Connection, Mark Brown, to raise a concern or complaint.
Mark's email address is mark@educate.co.uk and he is available every morning from 09:30 – 10:10am for dedicated time which is available for parent and carer contact.
- If step 1 fails to resolve the issue, please follow up with a written complaint via letter or email to office@educateu.co.uk
This will be passed to the class teacher or a designated staff member to investigate. You must allow at least five days for the designated staff member to respond.
- Please follow the complaints policy for further steps.
Non-parent or carers:
If you have a concern or complaint, please speak to the headteacher or other members of the Senior Leadership (Deputy Headteachers) via email to office@educateu.co.uk
Senior Leadership will endeavor to work with you to resolve the issue.
Complainants will be given the opportunity to complete the complaints procedure in full, unless we possess clear evidence that the complaint meets the serial complaint criteria. Complaints Policy
